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Shipping policy

Shipping Policy

This page explains how orders from OH BABY BLOOM LLC are prepared, shipped and tracked. It applies to every order placed through this online store, which is hosted on the Shopify platform (Shopify Inc., 151 O'Connor Street, Ground floor, Ottawa, Ontario, K2P 2L8, Canada).

Each order contains what is shown on the product page: the labelled amber glass bottle of herbal supplement with its black screw cap. Nothing else is included in the parcel.

1. Countries we ship to

We ship to the destinations listed below:

  • United Kingdom

If your country does not appear at checkout, we are unfortunately not able to deliver there at this time. Any address outside the destinations listed above cannot be served, and an order placed for such an address will be cancelled and refunded.

We are not able to ship to addresses outside the United Kingdom (we deliver to the United Kingdom only).

2. Order processing time

Orders are prepared and handed to the carrier within 1 to 3 business days (orders placed after 2:00 PM UK time are processed the next business day) of the order being placed.

  • Business days are Monday to Friday, excluding public holidays at our fulfilment location.
  • Orders placed after 2:00 PM (UK time) on a business day, or on a weekend or public holiday, begin processing on the next business day.
  • During launches, promotional periods or peak seasons, processing may take slightly longer. We will tell you on the store if that is the case.

You will receive an order confirmation email as soon as your order is placed. This confirmation means we have received your order, not that it has shipped.

3. Delivery times

Once your parcel has left our fulfilment centre, the estimated transit time is:

  • Domestic delivery: 5 to 10 business days after dispatch for the United Kingdom (standard tracked shipping)
  • International delivery: not applicable — we deliver to the United Kingdom only

Total time to receive your order = processing time + transit time.

Delivery times are estimates provided by our carriers, not guarantees. They can be affected by customs clearance, weather, carrier backlogs, strikes and other events outside our control. If your parcel is clearly running late, please contact us and we will open an enquiry with the carrier.

4. Shipping costs

Shipping charges are calculated and displayed at checkout, before you confirm payment, based on your destination and the shipping method you select.

  • Standard shipping: free
  • Free shipping threshold: none
  • Express shipping: not offered

The amount shown at checkout is the amount you pay for shipping. No shipping charge is added after your order is confirmed.

5. Tracking your parcel

When your order leaves our fulfilment centre, we send a shipping confirmation email containing your tracking number and a link to follow the parcel.

  • Tracking information can take EIN 98-1887385 (not registered for UK VAT) to become active after the email is sent. A number that shows no scan yet is normal during that window.
  • If you have not received a shipping confirmation after the processing time above, please check your spam or promotions folder before contacting us.
  • Questions about tracking can be sent to contact@ohbabybloom.com.

6. Incorrect or incomplete addresses

Please check your delivery address carefully before confirming your order. Carriers deliver to the address exactly as it is entered.

  • If you spot a mistake, contact us at contact@ohbabybloom.com immediately. If the order has not yet been handed to the carrier, we will correct it at no charge.
  • Once a parcel has shipped, we cannot change the destination address.
  • If a parcel is returned to us because the address was incorrect, incomplete or unclaimed, we will contact you. We can either refund the order minus the original shipping cost, or reship it once you have paid a new shipping charge.
  • Parcels marked as delivered by the carrier to the address provided are considered delivered. If this happens and you have not received the parcel, see section 7.

7. Lost, delayed or damaged parcels

Parcel damaged in transit. If the bottle arrives broken or the parcel is visibly damaged, contact us within 7 days of delivery at contact@ohbabybloom.com, with photographs of the outer packaging, the bottle and the shipping label. We will arrange a replacement or a refund once the claim is confirmed.

Parcel lost in transit. If tracking has not moved for 10 business days, or if the parcel is marked delivered but nothing has arrived, contact us. We will open an investigation with the carrier. Carrier investigations usually take the tracked carrier named in your shipping confirmation e-mail. Once the parcel is officially declared lost, we will send a replacement or refund your order.

Before contacting us about a parcel marked delivered, please check with household members and neighbours, and look at any safe-drop or reception area used by your building.

8. Customs duties, taxes and import charges

For international deliveries, your parcel may be subject to customs duties, import taxes or handling fees charged by the destination country.

  • These charges are not included in the price you pay at checkout and are not collected by us, unless the checkout explicitly states otherwise for your destination.
  • They are set by the authorities of the destination country and are the responsibility of the recipient.
  • Customs clearance can add delay to the delivery times given in section 3.
  • If a parcel is refused at customs or abandoned because import charges were not paid, it may be destroyed or returned. Returned parcels are handled as described in section 6.

Some countries restrict the import of herbal or dietary supplements for personal use. It is the buyer's responsibility to check the rules that apply at the destination before ordering. We cannot refund parcels seized or destroyed by customs authorities.

9. Splitting and partial shipments

Orders are normally sent in a single parcel. If an order needs to be split for stock or carrier reasons, you will receive a separate tracking number for each parcel, at no additional shipping cost to you.

10. Contacting us about shipping

For any question about an order in transit, please have your order number ready and contact us:

  • Company: OH BABY BLOOM LLC
  • Registered address: 5830 E 2nd St, Ste 7000 #29016, Casper, WY 82609, United States
  • Email: contact@ohbabybloom.com
  • Phone: No telephone support — we answer by e-mail
  • Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time); we reply within 1 business day
  • Response time: 1 business day (Monday to Friday, 9:00 AM to 5:00 PM UK time)

11. Changes to this policy

We may update this Shipping Policy to reflect changes in our carriers, destinations or rates. The version published on this page at the time you place your order is the one that applies to that order.

Last updated: 10 November 2026

This product is a herbal supplement. It is not intended to diagnose, treat, cure or prevent any disease. If you are being followed for a respiratory condition or are taking prescribed medication, speak with your healthcare professional before use.