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Refund policy

Refund and Return Policy

This page explains how returns, cancellations and refunds work for orders placed on this store. It applies to the herbal supplement sold here: a single amber glass dropper bottle of MULLEIN + four other herbs, supplied with its black screw cap. Nothing else is included in a shipment, so nothing else needs to be returned.

1. Who this policy comes from

  • Seller: OH BABY BLOOM LLC
  • Registered address: 5830 E 2nd St, Ste 7000 #29016, Casper, WY 82609, United States
  • Company registration number: Wyoming limited liability company — EIN 98-1887385
  • Contact e-mail for returns and refunds: contact@ohbabybloom.com
  • Contact phone: No telephone support — we answer by e-mail
  • Website host: Shopify Inc., 151 O'Connor Street, Ground floor, Ottawa, Ontario, K2P 2L8, Canada — the platform on which this store runs. Shopify Inc. is not the seller and does not handle returns or refunds.

2. Right of withdrawal (cancelling your order)

If the law applicable to your purchase grants you a cooling-off period, you may withdraw from your order within that period without giving a reason.

  • Length of the withdrawal period: 14
  • Starting point: 10 November 2026
  • How to declare it: by a clear statement sent to contact@ohbabybloom.com, stating your order number and the fact that you are withdrawing.

If your order has not yet shipped when we receive your message, we will cancel it and refund it in full. If it has already shipped, follow section 4.

3. Commercial guarantee

Any commercial guarantee we offer in addition to your legal rights is published here, in writing, with its exact conditions. At the time of writing, the terms of that guarantee are:

  • Guarantee offered: No commercial guarantee beyond your statutory rights
  • Duration: Not applicable — no commercial guarantee is offered
  • Conditions to claim it: Sealed and unopened, with the safety seal intact. For health and hygiene reasons, an opened bottle cannot be returned unless it is faulty, damaged or not as described

We do not advertise a guarantee anywhere on this store that is not written out in this section. If you have seen a promise elsewhere that does not match what is written here, contact us before ordering and we will clarify it.

4. How to request a return

Returns are accepted only after we have agreed to them in writing. Please do not send a parcel back without contacting us first — unannounced parcels can be refused or lost, and we cannot refund what we cannot identify.

  • Write to contact@ohbabybloom.com with your order number, the name used on the order, and a short line explaining the reason for the return.
  • If the bottle arrived damaged, leaking or incorrect, attach a photograph of the bottle and of the outer shipping parcel.
  • We will reply with a return authorisation and the return address within 1 business day (Monday to Friday, 9:00 AM to 5:00 PM UK time).
  • Once authorised, send the parcel back within 14 days.
  • Return address: Provided by e-mail with your return instructions — please do not send anything back before contacting us — this may differ from the registered address above, so always use the address given in your authorisation e-mail.

5. The condition the bottle must be in

Because this is an ingestible supplement taken by dropper, the condition of what comes back matters.

  • The bottle must be unopened, with its factory seal intact, and its black screw cap in place.
  • The wrap-around label must be readable, so that the batch and expiry information can be checked.
  • The bottle must not have been exposed to heat, frost or liquid, and must be packed so it cannot break in transit.
  • Please include a note inside the parcel with your order number, or the return may sit unmatched.

A bottle that has been opened, used or unsealed cannot be put back into stock and cannot be resold. Such returns fall under section 9.

6. Who pays for the return

  • If the return is your choice (withdrawal, change of mind, ordered by mistake): the cost of sending the parcel back is yours, unless the law applicable to your purchase says otherwise. Keep your proof of postage — until the parcel reaches us, it remains your risk.
  • If the fault is ours (wrong item, broken or leaking bottle, product past its expiry on arrival): we cover the return cost, or we arrange collection. You should never be out of pocket for a mistake we made.
  • Return shipping method: any tracked postal service of your choice — keep the proof of postage. Where we cover the return cost (faulty, damaged or incorrect item), we reimburse your postage on receipt of that proof

7. Refund timing and method

  • We inspect the returned bottle on arrival and tell you by e-mail whether the refund is approved.
  • Inspection and decision: within 14 days of the parcel reaching us.
  • Refund issued: within 14 days of approval.
  • Method: the refund goes back to the original payment method used for the order. We cannot refund to a different card, account or person.
  • Amount: the price paid for the returned bottle. Original shipping charges are refunded in the cases required by the law applicable to your purchase — see standard delivery is free, so there is no outbound delivery charge to refund.
  • Once the refund is issued on our side, the time it takes to appear on your statement depends on your bank or card issuer, typically a few business days. That part is outside our control.

8. Exchanges

This store sells a single product in a single format — one amber glass dropper bottle — so there is no size, flavour or variant to exchange it for. Where an exchange makes sense, it is handled as a replacement:

  • If your bottle arrived broken, leaking, or is not the item you ordered, we send a replacement bottle at our cost.
  • If you would rather have the money than a replacement, say so and we refund instead, under section 7.
  • Replacement shipments are sent to the original delivery address unless you ask us otherwise before dispatch.

9. What cannot be returned or refunded

  • Opened or unsealed bottles. As an ingestible supplement taken under the tongue, a bottle whose seal has been broken cannot be returned for hygiene and health-protection reasons.
  • Bottles returned without prior authorisation (see section 4).
  • Bottles returned after the deadline given in your authorisation e-mail.
  • Bottles damaged after delivery — dropped, left in heat or frost, label removed.
  • Products not bought from this store. We can only refund orders placed directly with OH BABY BLOOM LLC on this website. Purchases made through a third-party seller or marketplace must go back to that seller.
  • Gift cards and promotional items, where applicable: Gift cards are not offered on this store

Nothing in this section removes your legal rights where the product is defective, not as described, or where mandatory consumer law says a refund is due.

10. Parcels lost, late or never delivered

  • If tracking shows your parcel as delivered but you do not have it, tell us within 7 days so we can open an investigation with the carrier.
  • If a parcel is returned to us as undeliverable — wrong address, uncollected from the pickup point — we will contact you to arrange a reshipment or a refund of the product price. Reshipping costs are paid by the customer when the parcel came back because of an incorrect address or an unclaimed delivery

11. A word on what this product is

This is a herbal food supplement intended to support healthy respiratory function. It is not a medicine, it does not replace a prescribed inhaler or any treatment, and it does not diagnose, treat, cure or prevent any disease. If you are under the care of a pulmonologist or any other clinician, keep following their instructions and speak to them before adding any supplement. Dissatisfaction with the effect of a supplement is handled under the terms set out in sections 2 and 3 of this page — not as a product defect.

12. Complaints and dispute resolution

If you are not satisfied with how your return or refund was handled, write to contact@ohbabybloom.com with your order number and we will look at it again.

  • Governing law: the laws of England and Wales
  • Competent court / dispute resolution body: the courts of England and Wales, without depriving consumers of their right to bring proceedings in their country of residence

13. Changes to this policy

We may update this page, for example to reflect a change in our processes or in the law. The version that applies to your order is the one published on this page on the day you placed it.

Last updated: 10 November 2026