Terms of Sale

1. Scope and acceptance

These Terms of Sale govern every order placed on the Tenso online store. They form the entire agreement between the seller, OH BABY BLOOM LLC (trading as Tenso), and the customer, to the exclusion of any other document.

By placing an order, the customer confirms having read these Terms of Sale and accepting them without reservation. Tenso may amend these terms at any time; the version applicable to an order is the one online on the day that order is placed.

These terms are written in English and are intended for consumers purchasing for their own private use. Purchases made for resale or commercial redistribution are not covered.

2. The seller

• Legal name: OH BABY BLOOM LLC
• Store: Tenso
• Registered address: 5830 E 2nd St, Ste 7000 #29016, Casper, WY 82609, United States
• Company registration number: Wyoming limited liability company — EIN 98-1887385
• VAT / tax identification number: EIN 98-1887385 (not registered for UK VAT)
• Contact e-mail: contact@ohbabybloom.com
• Telephone: No telephone support — we answer by e-mail

The store is built on the Shopify platform and hosted by Shopify Inc., 151 O'Connor Street, Ground floor, Ottawa, Ontario, K2P 2L8, Canada.

3. Products sold

Tenso sells a slip-on elastic ankle compression support. It is a stretch-fabric sleeve, roughly sock-sized, with an open heel and an open toe, pulled on over the foot and worn inside a normal shoe. It applies compression around the ankle, the heel and the arch.

Each order ships as a single sleeve unless the product page for the item ordered states otherwise. Socks, inserts, pads, cases or any other accessory shown or worn in product photography for illustration are not included.

Photographs, colours and dimensions shown on the store are as accurate as reproduction allows but are not contractual. Minor variations in shade, finish or measurement do not constitute a defect.

Not a medical device. The product is a compression support intended for sport and everyday use. It does not diagnose, treat or cure any condition and does not replace medical advice, physiotherapy or a practitioner's assessment. If the customer has an injury, a circulatory condition, diabetes, nerve damage or any doubt about wearing compression, a healthcare professional should be consulted first. The support must never be worn so tight that it pinches, numbs or causes discoloration.

4. Prices

Prices are shown on each product page in the currency displayed at checkout. The price applicable to an order is the one displayed at the moment the order is confirmed.

Whether the displayed price includes or excludes taxes, and which taxes apply, is indicated at checkout before payment. Shipping costs, where they apply, are shown separately in the order summary before payment and are never added afterwards.

• Shipping costs: Free standard tracked shipping on every order to the United Kingdom
• Import duties and local taxes: Prices shown in pounds sterling include any applicable UK taxes and import charges; you will not be asked to pay anything on delivery

Tenso may change its prices at any time. Such changes have no effect on orders already confirmed.

5. Placing an order

The customer selects the product and size, adds it to the cart, and reviews the cart summary. Before confirming, the customer can modify quantities, remove items or correct any entered information.

Confirming the order and paying constitutes a binding offer to purchase. The sale is concluded when Tenso sends an order confirmation to the e-mail address provided by the customer. This confirmation recaps the items, the price paid and the delivery address.

The customer is responsible for the accuracy of the delivery address and contact details supplied. Costs arising from an incorrect or incomplete address — failed delivery, return to sender, re-shipment — may be charged to the customer.

Tenso may refuse or cancel an order in case of a manifest pricing error, suspected fraud, an unpaid earlier order, abnormal order volume, or stock unavailability. Where the order has already been paid, the amount is refunded in full.

6. Payment

The full price is payable at the time of ordering. The order is processed only once payment has been authorised.

• Accepted payment methods: Shopify Payments (credit and debit cards, Apple Pay, Google Pay) and any other method displayed at checkout

Payments are processed by the payment providers integrated with the Shopify platform. Tenso does not store full card numbers on its own systems. In case of a refused or reversed payment, the order is cancelled automatically.

7. Shipping and delivery

Orders are shipped to the address entered by the customer at checkout.

• Countries served: United Kingdom
• Handling time before dispatch: 1 to 3 business days
• Delivery time after dispatch: 5 to 10 business days after dispatch for the United Kingdom
• Carriers used: Tracked postal and courier services; the carrier is named in your shipping confirmation e-mail
• Tracking: A tracking number is sent by e-mail as soon as your order ships

Delivery times are given in business days and run from dispatch. They are estimates: delays caused by the carrier, by customs clearance, by weather or by public holidays are outside the seller's control.

If the announced delivery time is significantly exceeded, the customer should contact customer service, which will open an enquiry with the carrier. Where the parcel is confirmed lost, Tenso re-ships the order or refunds it in full, at the customer's choice.

On receipt, the customer should check the condition of the parcel. Visible damage or a missing item should be reported to contact@ohbabybloom.com within a reasonable time, with photographs, so the claim can be handled with the carrier.

8. Right of withdrawal / cancellation

Where the applicable consumer law grants a right of withdrawal, the customer may cancel the purchase without giving a reason and without penalty, within the legal period running from the day the goods are received.

• Withdrawal period applied by the store: 14 calendar days from delivery, under the UK Consumer Contracts Regulations 2013

To exercise this right, the customer informs Tenso of the decision by an unambiguous statement sent to contact@ohbabybloom.com, stating the order number. No particular form is required.

Because the product is worn directly against the skin and the foot, the right of withdrawal cannot be exercised on an item that has been worn beyond what is necessary to check its size and fit, or whose hygiene seal or sealed packaging has been opened, where the applicable law allows this exclusion. Trying the sleeve on indoors, over a sock, does not affect the right of withdrawal.

9. Returns and refunds

Before sending anything back, the customer contacts customer service at contact@ohbabybloom.com to obtain return instructions. Parcels sent back without prior contact may not be identifiable and may not be processed.

• Return address: Provided by e-mail with your return instructions — please do not send anything back before contacting us
• Who pays the return shipping: Returns under the 90-day guarantee cost you nothing. Under the statutory 14-day right to cancel, return postage is paid by the customer unless the item is faulty or not as described

Returned items must be complete and in a condition that allows resale, in their original packaging where possible. The customer is liable for any diminished value resulting from handling beyond what is necessary to establish the nature and characteristics of the product.

Once the return has been received and checked, Tenso refunds the amounts paid, including the standard outbound delivery cost where the entire order is returned under the right of withdrawal. The refund is issued using the same payment method as the original transaction, unless the customer expressly agrees otherwise, and within the period required by the applicable law. Refunds may be withheld until the goods are received back or until the customer supplies proof of dispatch, whichever is earlier.

Where a defective or incorrect item is received, the return is at the seller's expense and the customer may choose between replacement and refund.

10. Warranties

All products benefit from the legal warranties provided by the consumer law applicable to the customer, in particular the warranty of conformity (the product must match its description and be fit for its usual purpose) and the warranty against hidden defects. These legal warranties apply free of charge and are not affected by anything in these terms.

A product is not considered defective when the wear results from normal use, from machine washing or drying contrary to the care instructions, from stretching caused by a size that is too small, or from use outside the product's intended purpose.

• Additional commercial guarantee offered by the store, if any: 90-day money-back guarantee: if the support doesn't work for you within 90 days of delivery, contact us and we refund the product price — you can keep the product

To make a claim under any warranty, the customer contacts contact@ohbabybloom.com with the order number and, where relevant, photographs of the issue.

11. Liability

Tenso is liable for the proper performance of the sale under the conditions set by the applicable law. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded.

The product is a compression support, not protective equipment and not a medical device. It does not guarantee that an injury, a sprain, pain or swelling will be prevented, reduced or cured. Results depend on the individual, on fit, on activity and on correct use. Tenso accepts no liability for injury or aggravation resulting from use contrary to the instructions, from wearing the support too tight, from continuing to use it despite pain, numbness or skin reaction, or from using it instead of seeking medical care.

The store's content is provided for information. Tenso does not guarantee uninterrupted access to the site and is not liable for interruptions, bugs or maintenance attributable to the hosting platform or the internet network.

12. Force majeure

Tenso is not liable for any failure or delay in performing its obligations caused by an event beyond its reasonable control, including natural disasters, fire, flood, epidemic, war, riot, strike, carrier failure, customs blockage, or interruption of energy or telecommunications networks. If such an event lasts beyond a reasonable period, either party may cancel the order and the customer is refunded any amount paid for undelivered goods.

13. Personal data

The personal data collected when an order is placed — identity, delivery address, contact details, order history — is used to process the order, deliver it, handle returns and provide customer service. Data is processed on the Shopify platform and shared with payment providers and carriers only to the extent necessary for these purposes.

Details on how data is collected, stored and used, and on how to exercise rights of access, rectification, deletion and objection, are set out in the store's Privacy Policy. Requests may be sent to contact@ohbabybloom.com.

14. Customer service and complaints

For any question about an order, a delivery, a return or a warranty claim, the customer contacts:

• E-mail: contact@ohbabybloom.com
• Telephone: No telephone support — we answer by e-mail
• Postal address: Provided by e-mail with your return instructions — please do not send anything back before contacting us
• Opening hours and response time: Monday to Friday, 9:00 AM to 5:00 PM (UK time); we reply within 1 business day

Complaints should mention the order number so they can be handled quickly. Tenso undertakes to answer every complaint and to seek an amicable solution first.

15. Applicable law and disputes

These Terms of Sale are governed by the laws of England and Wales.

In the event of a dispute, the parties will first attempt to reach an amicable settlement by contacting customer service. Failing agreement, the dispute will be brought before the courts of England and Wales, without depriving consumers of their right to bring proceedings in their country of residence.

Where the customer is a consumer, these provisions do not deprive the customer of the protection of the mandatory rules of the law of the country of residence, nor of the right to bring proceedings before the courts that the applicable consumer law designates. Access to any available alternative dispute resolution or online dispute resolution scheme remains open: We are not obliged to use an alternative dispute resolution provider. UK customers can get free advice from Citizens Advice (citizensadvice.org.uk).

16. Miscellaneous

If any provision of these terms is found invalid or unenforceable, the remaining provisions stay in full force. The fact that Tenso does not enforce a provision at a given moment is not a waiver of that provision.

Last updated: 28 October 2026