Terms of Sale

These Terms of Sale govern every order placed on this online store. Please read them before ordering: by confirming an order, you accept them in full. We recommend saving or printing a copy for your records.

Last updated: 10 November 2026

1. Who is selling

Seller: OH BABY BLOOM LLC, trading under the brand Pentawild
Registered address: 5830 E 2nd St, Ste 7000 #29016, Casper, WY 82609, United States
Company registration number: Wyoming limited liability company — EIN 98-1887385
VAT / tax identification number: EIN 98-1887385 (not registered for UK VAT)
Customer service e-mail: contact@ohbabybloom.com
Customer service telephone: No telephone support — we answer by e-mail
Publication director / legal representative: Flavie Cassegrain

The store is operated on the Shopify platform and hosted by Shopify Inc., 151 O'Connor Street, Ground floor, Ottawa, Ontario, K2P 2L8, Canada. Shopify is the technical host and payment infrastructure provider only; the seller of the products is OH BABY BLOOM LLC.

2. Scope of these terms

These Terms of Sale apply to all sales of products offered on this store to consumers purchasing for personal, non-commercial use. They form the entire agreement between you and OH BABY BLOOM LLC in respect of your order, together with the order confirmation we send you.

We may update these terms at any time. The version in force is the one published on this page at the moment you place your order; changes made afterwards do not apply retroactively to orders already confirmed.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions stay in full force.

3. The products we sell

We sell a liquid herbal food supplement presented in a small amber glass bottle with a black screw cap of the dropper type, bearing a dark green wrap-around label. The label identifies it as a herbal supplement, product name MULLEIN, with the secondary line + CORDYCEPS · GINGER · BROMELAIN, the mention Supports Healthy Respiratory Function*, a gold badge reading 5 HERBS IN ONE BLEND and the script line Lung Cleanse and Support*.

What is delivered: the labelled glass bottle and its black cap. Nothing else is supplied with the product. No outer carton, no measuring spoon, cup or syringe, no separate pipette outside the bottle, no leaflet or booklet, no additional bottles, no capsules, tablets or powder, no pouch, case or respiratory accessory of any kind is included in the delivery.

The formula is a blend of five herbs, each selected for a targeted action: clearing mucus, supporting oxygen use, reducing airway inflammation, supporting immune function and relaxing airway muscles. It is a sublingual liquid, taken as a dropper dose twice daily, morning and evening.

The product is formulated to be vegan-friendly, with no artificial additives, no added sugar, gluten-free, non-GMO and alcohol-free.

Product photographs, colours and illustrations are provided as accurately as possible but are not contractual; minor variations in label design, cap shade or glass tint may occur between production batches without affecting the composition or quantity supplied.

Products are offered subject to availability. If an item becomes unavailable after your order is confirmed, we will inform you and refund the amount paid for that item in full.

4. Prices and what they include

Prices are displayed on each product page and in the shopping cart, in the currency indicated at checkout. The price shown on the product page is the price of the product itself.

Taxes: the tax treatment applicable to your order (whether taxes are included in the displayed price or added at checkout) is shown in the order summary before you confirm and pay. See also: Prices are shown in pounds sterling (GBP) and include any applicable UK taxes and import charges; you will not be asked to pay anything on delivery
Shipping charges: shipping charges, where applicable, are calculated and displayed separately in the order summary before you confirm payment. Applicable rates and any threshold for reduced or waived shipping: Free standard tracked shipping on every order to the United Kingdom, with no minimum order amount
Customs duties and import taxes: for deliveries outside the country of dispatch, any customs duties, import taxes or clearance fees are payable by you and are not included in the price. Destinations served and the applicable import rules: We deliver to the United Kingdom only. Prices include any applicable UK taxes and import charges; any customs issue is handled by us at no cost to you

The total amount payable, all charges included, is always shown on the final confirmation screen before payment. No charge beyond that total will be applied by us.

We may change our prices at any time, but the price applied to your order is the one displayed at the moment you confirm it.

5. Placing an order

To place an order you must be of legal age to contract in your country of residence and to purchase a food supplement. Minimum age applicable to purchase: 18 years old

The ordering process is as follows:

You select the product and the quantity and add them to your cart.
You enter your delivery and billing details and your payment information.
You are shown a summary of your order, including the product, quantity, price, shipping charges and total amount due.
You check the summary, correct any error, then confirm the order by clicking the payment button. This confirmation constitutes your binding offer to purchase.
We send an acknowledgement e-mail. The contract is formed when we send you confirmation that the order has been accepted and is being prepared for dispatch.

We reserve the right to refuse or cancel an order in case of an obvious pricing or description error, suspected fraudulent use of a payment method, an unpaid balance on a previous order, an unserviceable delivery address, or quantities that clearly exceed normal personal consumption. In such a case, no sum will be retained and any amount already debited will be refunded in full.

Orders are recorded in our systems and in those of our platform provider; these records serve as proof of the transactions concluded.

6. Payment

Payment is due in full at the time the order is placed. The payment methods accepted are those displayed at checkout.

Payments are processed by the payment providers integrated with the Shopify platform. We do not store your full card details on our own systems. Payment data is transmitted over an encrypted connection to the payment provider, which alone handles authorisation.

Your order is only processed once payment has been authorised. If the payment is declined or subsequently reversed, we may suspend or cancel the order and withhold dispatch.

Accepted payment methods and providers: the payment methods displayed at checkout (cards and wallets), processed through Shopify Payments and the payment providers integrated into the Shopify checkout

7. Shipping and delivery

We ship to the addresses and territories listed at checkout. You are responsible for the accuracy and completeness of the delivery address you provide; we cannot be held liable for a delay or failure of delivery caused by an incorrect, incomplete or outdated address.

Destinations served: United Kingdom
Order processing time: 1 to 3 business days (orders placed after 2:00 PM UK time are processed the next business day)
Delivery time after dispatch: 5 to 10 business days after dispatch for the United Kingdom (standard tracked shipping)
Carriers used: the tracked carrier named in your shipping confirmation e-mail
Shipping charges: Free standard tracked shipping on every order to the United Kingdom, with no minimum order amount
Tracking: Yes — a tracking number and tracking link are sent by e-mail as soon as the order ships

Delivery times are estimates expressed in working days and run from dispatch, not from the order date. They may be affected by public holidays, carrier backlogs, weather, customs inspection or other circumstances outside our control.

If your order has not arrived within a reasonable period beyond the estimated delivery window, contact us at contact@ohbabybloom.com and we will open an enquiry with the carrier. The maximum period within which we undertake to deliver, failing which you may cancel and be refunded: 30 days from the date of your order

Risk of loss or damage to the product passes to you when the product is delivered to the address you provided, or to a person you have designated to receive it.

On receipt, please check the parcel. If the bottle is broken, leaking or the parcel shows obvious damage, report it to us within 7 days of delivery with photographs of the parcel and its contents.

8. Right of withdrawal / order cancellation

If you are a consumer, you may have a statutory right to withdraw from a distance purchase within a legal cooling-off period, without giving a reason.

Withdrawal period: 14 calendar days (UK Consumer Contracts Regulations 2013), running from the day you or a third party designated by you takes physical possession of the product.
How to exercise it: send an unambiguous statement of your decision to withdraw to contact@ohbabybloom.com, quoting your order number. A written statement by e-mail is sufficient; no specific form is required.
Return of the product: you must return the product without undue delay and in any event within 14 days of notifying us, to Provided by e-mail with your return instructions — please do not send anything back before contacting us.
Return shipping cost: Return postage is paid by the customer, unless the item is faulty, damaged, incorrect or not as described — in that case we cover it
Refund: we refund the sums you paid, including the standard outbound delivery charges where legally required, within 14 days of receiving the returned product or proof of its dispatch, using the same payment method you used, unless you expressly agree otherwise.

Important limitation specific to food supplements. For hygiene and health protection reasons, sealed goods which are not suitable for return once unsealed may be excluded from the right of withdrawal by law once the seal has been broken. This product is an ingestible liquid supplement in a sealed bottle. Exact condition in which a return is accepted (sealed and unopened, or otherwise): the laws of England and Wales

9. Returns and refunds

Beyond the statutory right of withdrawal described above, our commercial returns policy is as follows:

Return window: No commercial return window beyond the statutory 14-day right to cancel described above
Conditions of acceptance: Sealed and unopened, with the safety seal intact. For health and hygiene reasons, an opened bottle cannot be returned unless it is faulty, damaged or not as described
Procedure: contact contact@ohbabybloom.com before sending anything back. Returns sent without prior contact may not be traceable to your order and may not be refunded.
Return address: Provided by e-mail with your return instructions — please do not send anything back before contacting us
Who pays return shipping: Return postage is paid by the customer, unless the item is faulty, damaged, incorrect or not as described — in that case we cover it
Refund method and timing: refunds are issued to the original payment method. Processing time on our side: 14 days. Your bank or card issuer may take additional days to post the credit.

We do not currently advertise any money-back guarantee beyond the rights described in this section and in section 8. Any promotional condition offered at the time of your purchase, and confirmed in writing by us, applies in addition to those rights.

10. Damaged, defective or incorrect items

If the product you receive is broken, leaking, past its expiry date, does not match its description, or is not the item you ordered, contact us at contact@ohbabybloom.com with your order number and photographs. Where the claim is confirmed, we will, at your choice and subject to availability, replace the item or refund it in full, including the delivery charges you paid, at no cost to you. Return shipping in these cases is at our expense.

11. Warranty

The product benefits from the legal guarantees applicable to consumer sales in the jurisdiction governing this contract, in particular the guarantee of conformity of the goods with the contract and the guarantee against hidden defects. These guarantees apply independently of any commercial condition and are free of charge for you.

Applicable legal guarantee period and the precise rights it gives you: the courts of England and Wales, without depriving consumers of their right to bring proceedings in their country of residence

To invoke a legal guarantee, write to contact@ohbabybloom.com describing the defect and attaching your order reference.

The guarantee does not cover products that have been used contrary to the label instructions, stored in unsuitable conditions (excessive heat, direct sunlight, freezing), opened and kept beyond the period of use indicated after opening, used after the expiry date, or damaged after delivery.

12. Use of the product, health information and disclaimer

The product sold is a food supplement. It is not a medicine, it is not a medical device, and it is not intended to diagnose, treat, cure or prevent any disease. Statements about the product have not been evaluated by any medicines regulator.

A food supplement does not replace a varied, balanced diet or a healthy lifestyle.
It does not replace, and must never be used to replace, any treatment prescribed to you, including inhalers or any other respiratory medication. Do not stop or alter a prescribed treatment without consulting your doctor.
Do not exceed the recommended daily dose indicated on the label.
Keep out of reach of young children. Store away from heat and direct light.
If you are pregnant or breastfeeding, taking medication, under medical supervision, awaiting surgery, or have a known allergy to any ingredient in the blend, consult a healthcare professional before use.
Seek immediate medical attention for any acute breathing difficulty. This product is not an emergency or rescue treatment.

Nothing in this store, including product descriptions, blog content or customer messages, constitutes medical advice or a promise of a specific health outcome. Individual results vary.

Full ingredient list, allergen information and directions for use appear on the product label; check them before each use.

13. Liability

We are liable for foreseeable loss and damage caused by our failure to comply with these terms or by our negligence. We are not liable for loss or damage that was not foreseeable at the time the contract was formed, nor for loss arising from your failure to follow the instructions, warnings and contraindications printed on the product label or set out in section 12.

We are not liable for delays or failures in performance caused by events outside our reasonable control, including carrier disruption, customs action, natural events, strikes, supply failures, epidemics, or interruption of the hosting platform or payment systems.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be excluded, including liability under applicable product liability legislation.

To the fullest extent permitted by law, and except in the cases above, our total liability in respect of an order shall not exceed the total amount you paid for that order.

14. Personal data

The personal data you provide when ordering is processed in order to handle your order, payment, delivery, customer service and legal obligations. Processing is described in our privacy policy: Privacy Policy

Data controller: OH BABY BLOOM LLC, 5830 E 2nd St, Ste 7000 #29016, Casper, WY 82609, United States. Contact for data protection requests: contact@ohbabybloom.com

15. Complaints

Any complaint relating to an order should first be addressed to our customer service, which will answer within a reasonable period:

E-mail: contact@ohbabybloom.com
Telephone: No telephone support — we answer by e-mail
Postal address: 5830 E 2nd St, Ste 7000 #29016, Casper, WY 82609, United States
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time); we reply within 1 business day

Please quote your order number in all correspondence; it allows us to answer faster.

16. Dispute resolution

We will always try to resolve a dispute amicably. If no agreement is reached, you may have access to an out-of-court dispute resolution scheme or consumer mediation service.

Competent mediation or alternative dispute resolution body, where applicable: We are not obliged to use an alternative dispute resolution provider. UK customers can get free advice from Citizens Advice (citizensadvice.org.uk)

Recourse to mediation is optional and does not prevent you from bringing proceedings before a court.

17. Governing law and jurisdiction

These Terms of Sale are governed by the laws of England and Wales.

Any dispute arising from an order shall be submitted to the courts of England and Wales, without depriving consumers of their right to bring proceedings in their country of residence.

If you are a consumer resident in a country whose law grants you mandatory protections, this choice of law does not deprive you of the protection of those mandatory provisions, and you retain the right to bring proceedings before the courts of your place of residence where the law so allows.

18. Contact

OH BABY BLOOM LLC
5830 E 2nd St, Ste 7000 #29016, Casper, WY 82609, United States
contact@ohbabybloom.com
No telephone support — we answer by e-mail

Store hosted by Shopify Inc., 151 O'Connor Street, Ground floor, Ottawa, Ontario, K2P 2L8, Canada.

*These statements have not been evaluated by a medicines regulatory authority. This product is not intended to diagnose, treat, cure or prevent any disease.